Shipping your samples to Wilderlab
This page explains how to send your samples to our laboratory. The process is different between sending us your used sampling kits and for DNA extracts, so please follow the instructions below that apply to you.
Shipping sampling kits
1 First, submit your sample metadata online
Submit your sample metadata through our sample submission portal before posting your kits to our laboratory. We cannot analyse samples that haven't had metadata submitted. For larger jobs, you can upload the sample metadata via the standard sample template.
After you submit the metadata, you'll receive a confirmation email with:
The delivery address for your kits
A Chain of Custody (CoC) form, which is optional to include with your kits
A Manufacturer's Declaration, if you are shipping internationally.
2 Where to send your sample kit bags
Your location is AUSTRALLIA then send to:
Wilderlab Australia Pty Ltd
Shop 1, 31-33 Botany St,
Bondi Junction, 2022, NSW, AU
(Entrance via Birrell St.)
Your location is NEW ZEALAND then send to:
Wilderlab New Zealand Limited
Level 2, 129 Park Rd,
Miramar,
Wellington, 6022
Your location is UNITED STATES then send to:
Wilderlab USA Inc.
249 Main Ave S.,
Suite 107, PMB 172,
North Bend, WA 98045, USA
For the rest of the world send to:
Wilderlab New Zealand Limited
Level 2, 129 Park Rd,
Miramar,
Wellington, 6022
New Zealand
3 Pack your kits
Kits can be kept at room temperature for up to one month after the preservative has been injected. They do not need to be shipped on ice or in a cooler bin.
If you'd like to include the optional CoC form, place it inside the package.
4 International shipments
If you are sending kits across a border, you'll need to include additional documentation for customs.
Manufacturer's Declaration - A Manufacturer's Declaration (MD) is generated automatically and sent to you after you submit through the portal.
Print the MD and attach it to the outside of the package.
Upload an electronic copy when booking your shipment with your courier. This can help speed up customs processing.
**You don't need a commercial invoice for returned kits. If your courier asks for one, you can explain that there is no commercial transaction, and that the Manufacturer's Declaration clearly states Wilderlab NZ Ltd is the supplier and manufacturer of Wilderlab eDNA kits and that the kits are being returned to us.
How to describe your kits
Once preservative has been added, your samples are no longer classified as water. Describe them in Customs and export documentation only as "eDNA samples". Please avoid the terms "biological samples" or "water samples", as these can trigger extra unnecessary customs checks.
Sampling kits Commodity code
If your courier or customs authority asks for a commodity code, please use the following
COMMODITY CODE: 8479.89.90.90
NAME: eDNA filter kit;
DESCRIPTION: Naked DNA, RNA and/or nucleic acid; dried, purified and preserved in DNA lysis buffer (non-DG) - Zymo DNA/RNA shield
WEIGHT: 0.01 kg per sample
VALUE: Zero value, samples for laboratory analysis
Choosing an International courier
We recommend DHL for international shipments for reliable tracking and timely delivery.
Shipping extracts
For plate format, preparation, volume and labelling requirements for extracts, see Submitting extracts to Wilderlab
1 Submit your extract metadata online
Submit your extracts and their metadata through our sample submission portal using the pre-extracted DNA template before posting. We cannot analyse extracts that haven't had metadata submitted.
If you are shipping internationally, you'll receive a Manufacturer's Declaration for each plate or job after you submit.
2 Where to send your extracts
Your location is AUSTRALLIA then send to:
Wilderlab Australia Pty Ltd
Shop 1, 31-33 Botany St,
Bondi Junction, 2022, NSW, AU
(Entrance via Birrell St.)
Your location is NEW ZEALAND then send to:
Wilderlab New Zealand Limited
Level 2, 129 Park Rd,
Miramar,
Wellington, 6022
Choosing an international courier
We recommend DHL for international shipments for reliable tracking and timely delivery.
5 Send us your tracking details
Once your shipment is booked, email your tracking number and copies of all shipping and customs documents to orders@wilderlab.co. This lets our logistics team keep an eye on your shipment and step in if it is delayed or held at customs.
Wilderlab is not responsible for samples that are lost, damaged or contaminated during shipping, or for contaminants introduced before samples arrive at our laboratory.
Questions?
If you're unsure about any of the documentation, contact orders@wilderlab.co before you ship and we'll help you sort it out.
Your location is UNITED STATES then send to:
Wilderlab USA Inc.
249 Main Ave S.,
Suite 107, PMB 172,
North Bend, WA 98045, USA
For the rest of the world send to:
Wilderlab New Zealand Limited
Level 2, 129 Park Rd,
Miramar,
Wellington, 6022
New Zealand
3 Pack your extracts
Place extracts in a chilly bin or insulated shipper with enough ice packs to keep them cool for the full journey.
Do not ship on dry ice—it adds customs requirements and can increase transit time.
4 International shipments
Extract shipments need the following documents. Attach a printed copy of each to the outside of the package, and upload electronic copies to your courier's online portal where possible. Missing documents can lead to delays or samples being held by customs:
Manufacturer's Declaration (MD)
Complete the highlighted shipment specific sections and print the Manufactuer’s Declaration on your organisation's letterhead.
The MD must correctly name the buffer your extracts are stored in. Our template refers to IDT TE Buffer, so please update it if you've used a different buffer.
If you are sending multiple jobs or racks in one shipment, include an MD for each job.
You can also use our Manufacturer’s Declaration template.
Buffer Safety Data Sheet (SDS)
Include the current SDS for the buffer used to store or dilute your extracts. This must match the buffer named on the MD.
Packing slip
List the contents of the package. If you are sending multiple jobs, include the total number of samples across all jobs. Use our Packing slip template
Commercial invoice
State the number of samples, their commercial value, and that they are for research purposes only. If you are sending multiple jobs, include the total number of samples across all jobs. Use our Commercial invoice template
Commodity Code
Commodity code If your courier or customs authority asks for a commodity code, please use:
EXTRACTS COMMODITY CODE: 3822.19.0080
NAME: EDNA extract
DESCRIPTION: Naked DNA, RNA and/or nucleic acid; Extracted, purified environmental DNA sample in TE buffer (Tris-EDTA pH 8.0); non hazardous, non pathogenic, for laboratory analysis only.
WEIGHT: 0.01 kg per sample
VALUE: Zero value, samples for laboratory analysis